Now that two-thirds of Americans own smartphones, the lines that neatly divided channels, even the digital and real world, no longer exist. Today’s consumers move between TV, display, search, email, and social media, whether it’s on a laptop, smartphone, or tablet. In fact, 79% of people switch devices during a single online activity, and 63% of consumers purchase offline following online search activity.

Mobile is at the heart of today’s omnichannel customer journey, and it’s driving billions of calls to businesses. But how should these calls fit into your marketing strategy? To shed light on this, Invoca analyzed 58 million calls spanning more than 40 industries.

Invoca’s annual report, the 2016 Call Intelligence Index, reveals that digital marketing is driving more calls to businesses than ever before. The report finds more customer calls come from mobile search than from any other channel. With Google call-only ads and convenient click to call buttons, digital marketers are becoming comfortable driving offline conversions — and consumers are taking advantage.

Here are a few takeaways from the report:

  • 48% of phone calls to businesses came from mobile search
  • Monday receives the highest call volume of any day of the week.
  • Average call duration across industries is nearly 5 minutes

Mobile Marketing Top Source for Calls

Mobile Search is the Number 1 Driver

So what does this mean for you? As you evolve your digital marketing strategy, think about how consumers are actually interacting with your brand.

In this exclusive report you will find:

  • Which channels drive the highest volume of calls, and which drive the best calls
  • Geographic and demographic data on top caller profiles
  • Key industry benchmarks, including detailed insights for insurance, financial services, automotive, and more. 

Check out the new 2016 Call Intelligence Index to learn more about how phone calls are shaping the digital marketing landscape – download your copy of the report today!

Call Intelligence Index Cover

Andrea Mueller

Posted by Andrea Mueller

Andrea Mueller is the public relations manager at Invoca. She has 10+ years of experience and has held positions at Edelman, Trend Micro, McGrath/Power and even interned for Governor Schwarzenegger one summer. Andrea earned her B.S. in Communications and Geography at Syracuse University. She loves racing triathlons, the outdoors, national parks and traveling.

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