All posts by Caitie Gonzalez

Caitie Gonzalez is a graduate from U.C. Santa Barbara with a B.A. in Film and Media Studies. She is Invoca's Social Media and Content Specialist, and resident videographer. She loves film/television, comic books, board games and video games.

5 Themes CMOs Need To Focus On In 2017 [Infographic]

5 Themes CMOs Need To Focus On In 2017 [Infographic]

Between keeping up with new year resolutions, finalizing annual budgets, and getting used to writing...

/ January 6, 2017
10 reasons customers hate calling your business and how to fix it

9 Reasons Customers Hate Calling Your Business And How To Fix It

We’ve all experienced a bad phone call with a business at some point. The horrible...

/ January 5, 2017
How To Meet Consumer Expectations In 2017

How To Meet Consumer Expectations In 2017

As the new year gets underway, we talk a lot about what marketers can expect....

/ January 4, 2017
Year End Recap: The Top 10 Invoca Blog Posts Of 2016

Year End Recap: The Top 10 Invoca Blog Posts Of 2016

Believe it or not, 2016 is almost over (yay!) and there’s no better time to...

/ December 29, 2016

Invoca Shares Their Favorite Things About The Holidays [Video]

The team here at Invoca loves just about every holiday — we take every chance...

/ December 15, 2016
What You Need To Know About Voice Analytics

What You Need To Know About Voice Analytics

In a customer-centric world, the marketer’s weapon of choice is data. The more you can...

/ November 10, 2016
The 2016 Call Intelligence Highlight Reel - Relive The Fun!

The 2016 Call Intelligence Summit Highlight Reel – Relive The Fun!

It’s hard to believe that the 2016 Call Intelligence Summit was over two weeks ago....

/ November 4, 2016
How To Drive High Quality Calls Your Business Actually Wants

How To Drive High Quality Calls Your Business Actually Wants

Whether it’s dessert, makeup, or post-Billy-Madison era Adam Sandler movies — sometimes less is more....

/ October 5, 2016
Employee Spotlight: Sarah Wernik, Customer Success Super Hero

Employee Spotlight: Sarah Wernik, Customer Success Superhero

Employee Spotlight is a Q&A series that features the talented, dedicated, and sometimes quirky employees...

/ September 23, 2016
10 metrics every marketer needs to track from phone calls

10 Metrics Every Marketer Needs To Track From Phone Calls

Am I measuring the right KPIs? Marketers ask this question — a lot. Thanks to...

/ September 1, 2016
How To Optimize Your Website To Drive Calls In 7 Easy Steps

How To Optimize Your Website To Drive Calls In 7 Easy Steps

I know you don’t want to be that marketer with the website that turns away...

/ August 30, 2016
top 10 highlights from invoca’s first call intelligence summit

Registration Open For Invoca’s Call Intelligence Summit [Video]

We’re already counting down the days to our favorite time of year — Invoca’s Call...

/ August 24, 2016
7 Of The Best Resources For PPC Marketers Who Want More Calls

7 Of The Best Resources For PPC Marketers Who Want More Calls

PPC marketers are like those sharks that have to keep moving or they die. When...

/ August 17, 2016
marketo's heidi bullock on why marketers need to be customer obsessed

Adobe Expert Shares Must-Have Omnichannel Advice For Marketers [Q&A]

Open Mic is a monthly Q&A Series by Invoca that offers a fresh perspective from...

/ August 11, 2016