Category: Artificial Intelligence

Insurance Industry Must Apply Voice AI with a Human Touch

Voice-controlled AI is no longer a novelty. In the past year, smart speakers have become...

/ September 11, 2018
AI is helping improve customer experience

5 Innovative Companies Using AI to Enhance Customer Experience

Businesses across industries are investing a lot of resources in artificial intelligence (AI), hoping it...

/ September 10, 2018
The lowdown on call analytics AIs.

Call Tracking AI: 5 Truths and Fallacies

The way artificial intelligence is used in marketing platforms can seem a bit mysterious. Sometimes...

/ August 27, 2018

Inside Invoca Engineering: How We Improved Signal AI Performance Scoring (And How it Works)

As you may know, we offer real-time conversational insights for inbound calls through our Signal...

/ August 17, 2018
AI has great potential, but there are some things it can't do just yet.

6 Things AI Can’t Do (Yet)

There is a stark line between artificial intelligence (AI) enthusiasts who passionately believe the technology...

/ August 7, 2018

Takeaways and Announcements at Google Next ‘18 & Marketing Live

In a nutshell, AI, AI, and AI. Okay, personalization was pretty big too, but a...

/ July 31, 2018
Google Call Center AI Virtual Agent

Google Contact Center AI is Duplex for the Call Center: Cloud Next ‘18

It was only a matter of time before Google announced expanded use cases for the...

/ July 24, 2018
Invoca Best AI-Based Marketing Solution

Invoca Wins AI Breakthrough Award for Signal AI Solution

It’s been a week full of accolades, so we’re thrilled to share that Invoca’s Signal...

/ June 26, 2018
Forrester Wave Report

Invoca Named Strong Performer in Forrester AI-Fueled Speech Analytics Report

AI-fueled speech analytics is revolutionizing how businesses use conversational data, particularly when it comes to...

/ June 22, 2018
Invoca Signal AI 2 million calls analyzed

Invoca Signal AI has Analyzed over 2 Million Phone Conversations

Invoca Signal AI call intelligence has now analyzed over 2 million phone conversations since it...

/ June 12, 2018
InurTech, Artificial Intelligence, AI and Insurance Industry

5 Ways the Insurance Industry Can Accelerate AI Adoption

For ages, insurers have been crunching massive amounts of data to create the risk analysis...

/ June 5, 2018

Employee Spotlight: Mike McCourt, Astrophysicist Turned Data Scientist

Given all the advances and recognition in AI that Invoca has achieved, it’s time to...

/ May 10, 2018

Has TV Reached Peak Ad Capacity?

Digital ad spend outpaced television for the first time in 2017, and it appears that...

/ May 2, 2018
Calling All Links! Invoca Friday Fun Link Time

Calling All Links! — Robot Spring Edition

Welcome to Calling All Links, the best weekly link digest for digital marketing geeks, search...

/ April 13, 2018