Category: Artificial Intelligence

Microsoft HoloLens AR VR

AR Can Transform Customer Service by Elevating Human-to-Human Interactions

Augmented reality (AR) can enable some truly amazing user experiences, and it has the potential...

/ October 23, 2018
Emotional Intelligence in the Age of AI

New Research Shows Emotions Still Matter In The Age of AI

It’s no surprise that being successful in today’s work environment means having the right mix...

/ October 9, 2018

Invoca Summit Speaker Preview: Q&A with Adobe’s Amit Ahuja

Can’t wait for Invoca Summit 2018? Neither can we! That’s why we’re sharing a quick...

/ October 2, 2018

Insurance Industry Must Apply Voice AI with a Human Touch

Voice-controlled AI is no longer a novelty. In the past year, smart speakers have become...

/ September 11, 2018
AI is helping improve customer experience

5 Innovative Companies Using AI to Enhance Customer Experience

Businesses across industries are investing a lot of resources in artificial intelligence (AI), hoping it...

/ September 10, 2018
The lowdown on call analytics AIs.

Call Tracking AI: 5 Truths and Fallacies

The way artificial intelligence is used in marketing platforms can seem a bit mysterious. Sometimes...

/ August 27, 2018

Inside Invoca Engineering: How We Improved Signal AI Performance Scoring (And How it Works)

As you may know, we offer real-time conversational insights for inbound calls through our Signal...

/ August 17, 2018
AI has great potential, but there are some things it can't do just yet.

6 Things AI Can’t Do (Yet)

There is a stark line between artificial intelligence (AI) enthusiasts who passionately believe the technology...

/ August 7, 2018

Takeaways and Announcements at Google Next ‘18 & Marketing Live

In a nutshell, AI, AI, and AI. Okay, personalization was pretty big too, but a...

/ July 31, 2018
Google Call Center AI Virtual Agent

Google Contact Center AI is Duplex for the Call Center: Cloud Next ‘18

It was only a matter of time before Google announced expanded use cases for the...

/ July 24, 2018
Invoca Best AI-Based Marketing Solution

Invoca Wins AI Breakthrough Award for Signal AI Solution

It’s been a week full of accolades, so we’re thrilled to share that Invoca’s Signal...

/ June 26, 2018
Forrester Wave Report

Invoca Named Strong Performer in Forrester AI-Fueled Speech Analytics Report

AI-fueled speech analytics is revolutionizing how businesses use conversational data, particularly when it comes to...

/ June 22, 2018
Invoca Signal AI 2 million calls analyzed

Invoca Signal AI has Analyzed over 2 Million Phone Conversations

Invoca Signal AI call intelligence has now analyzed over 2 million phone conversations since it...

/ June 12, 2018
InurTech, Artificial Intelligence, AI and Insurance Industry

5 Ways the Insurance Industry Can Accelerate AI Adoption

For ages, insurers have been crunching massive amounts of data to create the risk analysis...

/ June 5, 2018