Category: Artificial Intelligence

How Brand Building is Changing in the Age of Voice

This piece on how to rethink brand building in the age of voice was originally...

/ March 21, 2019

Invoca Signal AI Earns More Industry Recognition

We are very excited to share that Invoca’s Signal AI solution has won a 2019...

/ March 14, 2019

Chatbots Are Failing Consumers. Here’s How They Can Do Better.

Chatbots are everywhere. These “conversational agents” can help us book a flight, order a pizza,...

/ March 11, 2019

The Future of Marketing: Predicting Consumer Behavior with AI

Understanding what consumers want and need — ideally, before they even do — is an...

/ February 25, 2019

Inside Engineering: Adapting Agile for Data Science R&D Teams

As we created and continue to improve Invoca’s award-winning Signal AI conversation analytics solution, we...

/ February 6, 2019

Q&A With Adobe Experience Cloud Director of Product Marketing Adam Justis

We interviewed Adobe Experience Cloud Director of Product Marketing, Adam Justis, to get his take on...

/ December 4, 2018
How marketers will use machine learning in 2019

How Will Marketers Use Machine Learning in 2019?

The new year means it’s time for all the terrible “I haven’t seen you since...

/ November 27, 2018
Microsoft HoloLens AR VR

AR Can Transform Customer Service by Elevating Human-to-Human Interactions

Augmented reality (AR) can enable some truly amazing user experiences, and it has the potential...

/ October 23, 2018
Emotional Intelligence in the Age of AI

New Research Shows Emotions Still Matter In The Age of AI

It’s no surprise that being successful in today’s work environment means having the right mix...

/ October 9, 2018

Invoca Summit Speaker Preview: Q&A with Adobe’s Amit Ahuja

Can’t wait for Invoca Summit 2018? Neither can we! That’s why we’re sharing a quick...

/ October 2, 2018

Insurance Industry Must Apply Voice AI with a Human Touch

Voice-controlled AI is no longer a novelty. In the past year, smart speakers have become...

/ September 11, 2018
AI is helping improve customer experience

5 Innovative Companies Using AI to Enhance Customer Experience

Businesses across industries are investing a lot of resources in artificial intelligence (AI), hoping it...

/ September 10, 2018
The lowdown on call analytics AIs.

Call Tracking AI: 5 Truths and Fallacies

The way artificial intelligence is used in marketing platforms can seem a bit mysterious. Sometimes...

/ August 27, 2018

Inside Invoca Engineering: How We Improved Signal AI Performance Scoring (And How it Works)

As you may know, we offer real-time conversational insights for inbound calls through our Signal...

/ August 17, 2018