Category: Customer Experience

5 Examples of Banks Winning at Customer Experience

Customer experience isn’t a “growing consumer expectation” anymore, it’s a demand. Shoppers will walk away...

/ March 20, 2019

Chatbots Are Failing Consumers. Here’s How They Can Do Better.

Chatbots are everywhere. These “conversational agents” can help us book a flight, order a pizza,...

/ March 11, 2019

How Invoca Call Tracking & Analytics Works for the Call Center

When it’s time to implement a call tracking and analytics solution like Invoca, it may...

/ February 26, 2019

The Future of Marketing: Predicting Consumer Behavior with AI

Understanding what consumers want and need — ideally, before they even do — is an...

/ February 25, 2019

Using Data Analytics to Drive Personalization & Customer Experience

We frequently mention the importance of getting to know your customer and creating personalized experiences...

/ February 4, 2019

How These 3 Brands are Winning at Emotionally Intelligent Customer Experiences

What does it mean to be emotionally intelligent? It may be a question you haven’t...

/ December 6, 2018

Q&A With Adobe Experience Cloud Director of Product Marketing Adam Justis

We interviewed Adobe Experience Cloud Director of Product Marketing, Adam Justis, to get his take on...

/ December 4, 2018
Luvvie Ajayi

What a Call Tracking Newbie Learned at Invoca Summit

I was lucky enough to be one of the nearly 300 guests at Invoca’s 4th...

/ November 26, 2018
Butterball adds Alexa Turkey Talk skill for 2018

Butterball Adds Alexa Skill to Talk Through Holiday Turkey Troubles

Butterball’s Turkey Talk line has been helping home cooks save Thanksgiving for nearly 40 years....

/ November 20, 2018
Invoca Summit 2018 Adobe Amit Ahuja

Invoca Summit Wrap-up: It’s all About Experiences

Invoca Summit 2018 is officially in the can and we think that it was our...

/ November 14, 2018

How 6 Industries Rank When it Comes to Emotional Intelligence

Not gonna lie, I love a stress-free purchase that takes one click. I’m an Amazon...

/ October 24, 2018
Research obsessed customers

5 Ways to Reach the Research-Obsessed Consumer

The last time you bought something, how much time did you spend researching online before...

/ October 10, 2018
Consumer angst

Rethinking Customer Experience in the Age of Consumer Angst

The economy is sailing along, unemployment is low, and the stock market is soaring. Despite...

/ October 10, 2018
Emotional Intelligence in the Age of AI

New Research Shows Emotions Still Matter In The Age of AI

It’s no surprise that being successful in today’s work environment means having the right mix...

/ October 9, 2018