Category: Voice Technology

Marketing calls: friday digital marketing digest of useful and uselss stuff

Marketing Calls – Let’s Talk About Talking Edition

Siri Goes Enterprise with Salesforce Just a few weeks ago, our marketing VP Julia Stead...

/ October 5, 2018
Balancing bots with human interaction is critical in automating customer service

Customer Service Automation Takes a Bot Balancing Act

It seems that everywhere you turn, tech companies are trying to make actual interactions in...

/ October 2, 2018

Insurance Industry Must Apply Voice AI with a Human Touch

Voice-controlled AI is no longer a novelty. In the past year, smart speakers have become...

/ September 11, 2018

Takeaways and Announcements at Google Next ‘18 & Marketing Live

In a nutshell, AI, AI, and AI. Okay, personalization was pretty big too, but a...

/ July 31, 2018
Google Call Center AI Virtual Agent

Google Contact Center AI is Duplex for the Call Center: Cloud Next ‘18

It was only a matter of time before Google announced expanded use cases for the...

/ July 24, 2018
Phone fraud is costing businesses billions

What Businesses Can do to Stop Robocalls and Call Fraud

Robocall scammers and toll-free pumping fraudsters are a costly problem: Their phony calls created a...

/ July 17, 2018
Mozilla Voice Browser Scout

Mozilla Bringing Voice Control to Web Browsing with Scout Browser

With the proliferation of voice-controlled digital assistants like Alexa and Google Home and mobile voice...

/ June 14, 2018
Speech recognition tech is making chatbots far more human

Are Consumers Ready to Talk to Chatbots?

When that friendly face pops up in the corner of the screen and asks “Hi!...

/ June 12, 2018
Mobile search still used more in homes with smart speakers

Move Over, Alexa: Mobile Voice Search Used More at Home

The increasing popularity of smart speakers logically dictates that more people would use them for...

/ April 9, 2018