It’s been on your to-do list for months. Okay, it’s actually years. Home improvement — a fancy way of saying something’s broken or outdated and needs to be fixed before your neighbors or in-laws point it out — can be stressful. It can be confusing. And it can be a money trap if you end up using a company that isn’t on the up-and-up.

Home improvement and services companies can take some of pain out of the process by building strong relationships with customers. With honesty and communication, brands can turn a stressed shopper into a happy repeat customer.

Here are five home improvement and services companies who build trust with their customers by providing a great customer experience :

1. ABC Seamless: Helping Customers Visualize Design Decisions

ABC Seamless is a siding, roof, gutters, and windows company. It is helping customers have more confidence with their design choices by providing the Design Tool app. Customers take just eight photos of their home, and the app will create a 3D model that can be customized with different colors and features. Once the design is complete, the customer sends it straight to a contractor.

ABC Seamless provides design tool app to customers

At anytime during this process, the customer can reach out via the readily available phone number or the company’s chatbot. By adding transparency and convenience to the design process, ABC Seamless is allowing customers to take a bigger part in the process. It is also empowering customers with better visuals before committing to an expensive and important purchase.

2. Handyman Matters: The “Like it’s Our Home” Promise

The Handyman Matters tagline is We will treat your home like it’s our home. The company provides handy work for every room in a home. It promises customers that specially trained employees will respect privacy, put on carpet-protecting booties, clean up after a job, and more. It also promises to communicate with the customer before, during, and after the job to check-in on any concerns or feedback.

Man painting wall and family playing in the background. Company delivers Handyman Matters to customers.

Handyman Matters provides a phone number right at the top of its website, keeping its promise to be available at all times to the customer. The company also posts helpful articles its blog.

By making customer service and appointment bookings easy and readily available, and respecting the customer while onsite at a job, Handyman Matters is taking the bumps out of the journey to a beautiful home.

3. Lawn Doctor: Taking Customer Satisfaction to the Next Level

Bragging 50 years of giving customers lush pest-and-weeds-free lawns, Lawn Doctor promises: If you’re not 100% satisfied — we’ll make it right. It’s that simple. The company is all about customer-centricity. It’s paying off, and the company reports having the highest customer retention rate in the industry.

Man smiling. Lawn Doctor promises customer centricity.

Every Lawn Doctor office is locally-owned, and customers are encouraged to build a personal relationship with the company. The company also links to its Trustpilot reviews on every page of the website. Reviews can be a great source of comfort for customers trying to get an objective opinion of a brand. By having the reviews readily available, Lawn Doctor is letting its successful customer experience speak for itself.

4. 3 Day Blinds: Making Asking Questions Fast and Easy

3 Day Blinds is a window treatment company that specializes in customized shutters, blinds, shades, and curtains.

The company realized that 70% of its customers come in through phone calls. These customers pick up the phone to get quick and detailed answers to specific questions. 3 Day Blinds decided to invest in Invoca’s call tracking and analytics platform to improve the phone call experience for this large group of customers.

3 Day Blinds uses Invoca call tracking analytics to improve customer phone call experience.

By knowing and understanding what’s happening on phone calls, the company has been able to provide a better customer experience. With real-time call routing, when a customer calls 3 Day Blinds, they are connected with the right agent to help them make a decision or set up an appointment. They are building stronger customer relationships by easily providing this human connection through calls.

5. CertaPro Painters: Putting the Customer’s Voice First

CertaPro Painters is a commercial and residential painting company. The company brand heavily features customer stories. It puts the customer front-and-center on the website homepage and has a dedicated reviews page. For shoppers looking for extra assurance, the company makes it easy to find it in customer reviews.

CertaPro Painters put customer front-and-center on website with reviews page.

Home improvements and services is a space where building trust is vital to success. A company’s work will have a direct impact on its customers’ day-to-day life. Companies can win trust and provide a better customer experience by being honest, respectful, and providing open communication.

Debby Haynam

Posted by Debby Haynam

Debby is Invoca's Content and Social Media Specialist. With passions in writing, design, and video production, she strives for creative and authentic storytelling. When not creating marketing content, you can find her trying to find the least pretentious cup of coffee in San Francisco.

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