We’re excited to announce that Invoca has been recognized with an Overall SaaS Leader Award by APPEALIE. Other winners this year include Slack, Zoom, and Salesloft. Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), customer responses to APPEALIE’s proprietary survey, UI/UX, recent product improvements, and market leadership.

“The expectations of today’s software buyers and users increase each year. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences,” commented Matt Harney, Founder of APPEALIE. 

Invoca’s AI-powered call tracking and analytics platform delivers real-time call analytics to help marketers take informed actions based on data generated before and during a phone conversation, to get the complete picture of the customer journey and stitch together the digital and offline experience. Our customers are brands including Frontier Communications, DISH Network, University Hospitals, SunTrust Bank, OpenTable, and YDesignGroup in considered purchase industries like telecommunications, healthcare, and financial services.

This year, Invoca was also awarded the Leader in Enterprise Inbound Call Tracking on G2 Crowd, Hot Vendor in Conversational Intelligence by Aragon Research, Best Call Analytics Platform in the Marketing Technology Awards by ClickZ and Search Engine, and the Artificial Intelligence Excellence Award from Business Intelligence Group.

See why our customers love using Invoca:

“Invoca is a key marketing enabler for us, and helps us understand the changing dynamics of our market.” – Bryan Flores, AVP for Media and Analytics at Frontier Communications

“Implementing Invoca at University Hospitals was one of the biggest wins of our department, and it gave us the data needed to significantly improve performance.” – Matthew Eaves, Vice President of Digital Marketing and University Hospitals

“If you want to be known as a reliable agency, if you want to be known as the best, you have to use the best tools, and that’s why we chose Invoca. Just like when you want a great steak you go to Ruth’s Chris, not Applebee’s.” – Zach Bradley, COO and Partner of Direct2Market Digital Marketing Solutions

“Invoca and Adobe allow us to derive insights from customer touchpoints that happen over the phone and turn them into actionable data that can be integrated with our online analytics platform.” – Steven Jones, Associate Director, Testing and Optimization, Progrexion

“With Invoca, we can act on almost any metric, which is really powerful. We’re able to gain granular insights into our customers.” – Melissa Robinson, Director of Marketing Operations at Plymouth Rock

Debby Haynam

Posted by Debby Haynam

Debby is Invoca's Content and Social Media Specialist. With passions in writing, design, and video production, she strives for creative and authentic storytelling. When not creating marketing content, you can find her trying to find the least pretentious cup of coffee in San Francisco.

Leave a reply

Your email address will not be published. Required fields are marked *