I’m not one to brag, but Invoca does earn an awful lot of awards. Of course, as Invoca’s Senior Director of Customer Experience, what matters most to me is what our customers have to say. That’s why I think our yearlong-plus standing as the leader in the G2 Enterprise Grid Report for Inbound Call Tracking is the most important award we can get because it reflects the confidence Invoca customers have in our company and the success we have helped them achieve.
What’s even more important is that we have not just remained the leader for five quarters, but we have moved further up and to the right and created more distance from other providers over the last year, with Invoca now over 20 points ahead of the nearest-scoring call tracking platform. I’m proud to say that this validates both our commitment to the success of our customers and to the continuous improvement of everything we do.
One of our core values at Invoca is to light our customers’ way to success. Everything we do is driven primarily by the success of our customers, and we accomplish this through the right mix of focused listening, guidance, and state of the art technology to help them get the highest value from our partnership. While this recognition is great, what it really does for us is set the bar even higher for what we will achieve and what we will help our customers accomplish in the years to come.
What Makes Invoca the G2 Call Tracking Leader
In addition to being named the Overall Leader in enterprise call tracking, Invoca also topped the Enterprise Relationship Index — which is determined by ease of doing business with a company, quality of support, and the likelihood that users will recommend to others — and is the Momentum Leader in the report, determined by a combination of social, web, employee, and review data that G2 has deemed influential in a company’s momentum.
Invoca also has the largest Market Presence and received the highest Satisfaction score among inbound call tracking products. On G2, 96% of users rate Invoca 4 or 5 stars, 97% of users believe the company is headed in the right direction, and users said they would be likely to recommend Invoca at a rate of 90%.
The G2 Grid report represents the democratic voice of real software users. G2 rates products from the inbound call tracking category algorithmically based on data sourced from product reviews shared by G2 users and data aggregated from online sources and social networks. “Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”
Technology buyers can use the Grid to help them quickly select the best products for their businesses and to find peers with similar experiences. For vendors, media, investors, and analysts, the Grid provides benchmarks for product comparison and market trend analysis.
Why Our Customers Love Invoca
In a G2 review, Jonathan Pogact, VP of marketing at Drips, said, “Invoca provides companies with best-in-class tools and insights so they can make data-based decisions to save money and scale.” And Trisha Finney, principal marketing consultant at Blue Cross Blue Shield of Minnesota said “…Implementation was a breeze. The Invoca staff is incredibly supportive and always willing to find solutions to our unique business needs.”
This is what makes what we do every day worth it — customers who are so happy with us that they are willing to shout far and wide about their success with Invoca.
To learn more, you can download the Winter 2020 G2 Enterprise Grid Report for Inbound Call Tracking report here. Onward and upward!