Invoca Summit 2018: Breakout Sessions You Can’t Miss

The big day is almost here — Invoca Summit 2018 starts in less than a...

/ October 30, 2018

Marketing Calls: Halloween Edition

Kill Creepy Robocalls with Google Pixel Phones Full disclosure: I bought a Pixel 3 this...

/ October 26, 2018
How to prevent affliate fraud

4 Types of Affiliate Fraud Performance Marketers Need to Know About

Performance marketing brings brands, networks, and affiliates together to drive more traffic and conversions for...

/ October 25, 2018

How 6 Industries Rank When it Comes to Emotional Intelligence

Not gonna lie, I love a stress-free purchase that takes one click. I’m an Amazon...

/ October 24, 2018
Microsoft HoloLens AR VR

AR Can Transform Customer Service by Elevating Human-to-Human Interactions

Augmented reality (AR) can enable some truly amazing user experiences, and it has the potential...

/ October 23, 2018

Emotions Win: What Customers Expect in the Age of AI

law firm using call tracking for attribution

How a Leading Law Firm Uses Invoca to Get Full Visibility of the Customer Journey

You have likely seen phone numbers for personal injury law firms everywhere from the internet...

/ October 18, 2018
Research obsessed customers

5 Ways to Reach the Research-Obsessed Consumer

The last time you bought something, how much time did you spend researching online before...

/ October 10, 2018
Consumer angst

Rethinking Customer Experience in the Age of Consumer Angst

The economy is sailing along, unemployment is low, and the stock market is soaring. Despite...

/ October 10, 2018
Emotional Intelligence in the Age of AI

New Research Shows Emotions Still Matter In The Age of AI

It’s no surprise that being successful in today’s work environment means having the right mix...

/ October 9, 2018
Marketing calls: friday digital marketing digest of useful and uselss stuff

Marketing Calls – Let’s Talk About Talking Edition

Siri Goes Enterprise with Salesforce Just a few weeks ago, our marketing VP Julia Stead...

/ October 5, 2018

Invoca Summit Speaker Preview: Q&A with Adobe’s Amit Ahuja

Can’t wait for Invoca Summit 2018? Neither can we! That’s why we’re sharing a quick...

/ October 2, 2018
Balancing bots with human interaction is critical in automating customer service

Customer Service Automation Takes a Bot Balancing Act

It seems that everywhere you turn, tech companies are trying to make actual interactions in...

/ October 2, 2018
Nancy Steele Invoca Customer Success

Employee Spotlight: Nancy Steele, Customer Champion & Employee Mentor

At Invoca, every employee is involved in making our customers successful in one form or...

/ September 28, 2018
Questions to ask when shopping for call tracking & analytics platforms

The 10 Most Important Questions to Ask Call Tracking Vendors

As you try to nail down the best call tracking solution for your business, you’ll...

/ September 25, 2018